About Us

Hi, we're Ruffy!

We believe that dogs are one of the greatest blessings that can come into our lives and that we should cherish every moment with our loyal, furry friends. To enjoy every moment with our dogs, we want to make their time on this planet—which is unfortunately far too short—as enjoyable as possible.

The team behind Ruffy was founded in 2018, but under a different name (before the rebranding to Ruffy). Driven by a love for dogs that began at a young age, we started small, primarily selling dog beds. We recognized a significant shortage of truly good beds and baskets in the Netherlands. Over the years, this evolved into the concept now known as Ruffy, where we sell not only beds and baskets but also a full-service store with products in many more categories for dogs.

KEEP IT SIMPLE

Don't we all want to spend more time with our dogs? And use products that make them feel comfortable? We'd do anything for them and give them everything their little doggy hearts desire. Even trade years of our own lives so they could live longer—but unfortunately, that's not possible.

So we keep it simple. We bring it all together: multifunctional leashes, all-around harnesses, soft beds, cute clothes, and more… all based on simple and practical principles, backed by our years of experience in the pet industry. This way, we ensure a pleasant, hassle-free shopping experience.

FIRST THE FUNCTION

Choosing the right products for your pet is crucial. We don't take it lightly. Everything we make is designed from a "function-first" perspective, because "looks good" is only important if you can also say "works well" in the same sentence.

WE LISTEN TO YOU

Continuous improvement and community engagement are the two pillars that define our core and purpose. As we create, perform, and communicate, we always look to our community of dog lovers for feedback, guidance, and inspiration.

DELIVERING QUALITY

Quality is important to us. It demonstrates our responsibility and reliability towards our dogs. That's why we set high production standards – just like we do as dog owners, parents, and good friends.

MAKE AN IMPACT

We want to do good, and keep doing so. That means continuous improvement, sustainable thinking, and raising awareness for animal rescues abroad and for shelters in the Netherlands. We want to make our customers happier, our community stronger, and the future a little brighter… and we hope to achieve this by contributing to charities.

HOW TO REACH US:

At Ruffy, we are available 7 days a week and we try to answer all messages within 24 hours.

If you have any questions or comments, you can contact us in several ways:

✉ – team@ruffy.nl
💬 – Frequently Asked Questions

Opening hours:
Monday – Friday: 09:00 – 21:00
Saturday and Sunday: 09:00 – 18:00

Head Office:
Company Name: Ruffy LLC
Trade name: Ruffy
Address: 1840 Grant Park Lane, Los Altos, CA 94024, USA (not a visiting or return address)